PropLoop.ae — Terms of Service & Privacy Policy

Legal Documents

PropLoop.ae — Real Estate Agent-to-Agent Marketplace

Last updated: 20 March 2026 · Governing law: Emirate of Dubai, UAE

By registering on PropLoop.ae, you agree to these Terms of Service. Please read them carefully before using the platform.

1. About PropLoop

PropLoop.ae ("PropLoop", "the Platform", "we") is a business-to-business (B2B) marketplace operated under Meydan Free Zone, Dubai, UAE. PropLoop connects licensed real estate agents in Dubai to facilitate co-brokerage transactions on the secondary property market.

PropLoop is not a real estate agency, does not represent buyers or sellers, and does not participate in or earn commissions from property transactions.

2. Eligibility

2.1 RERA-licensed agents

To access full platform features, you must hold a valid Real Estate Regulatory Agency (RERA) license issued by the Dubai Land Department (DLD). You must provide your accurate RERA number upon registration.

2.2 Non-RERA agents

Agents without a RERA license may register under a verified agency account with browse-only access. They may view listings and mandates but may not post mandates, initiate matches, or engage in transactions until a valid RERA license is obtained.

2.3 Agencies

Real estate agencies must provide a valid Dubai trade license number upon registration. PropLoop reserves the right to verify trade license authenticity with the Dubai Department of Economic Development (DED).

3. User Obligations

You must provide accurate, truthful information at registration and keep your profile up to date.
You must not post false, misleading, or fraudulent mandates or listings.
You must not use the platform to solicit clients directly or bypass commission agreements.
You must not share your login credentials with third parties.
You must comply with all RERA regulations, DLD guidelines, and applicable UAE laws.
You must not use automated tools, bots, or scripts to access the platform.

4. Mandates and Listings

All mandates posted on PropLoop must be genuine, active, and within the agent's authorization. By posting a mandate, you confirm that you have the legal right to represent the property or buyer described.

PropLoop does not verify the accuracy of individual mandates and holds no liability for the content of listings. Agents are solely responsible for the accuracy of information they publish.

5. Co-Brokerage and Commission

PropLoop facilitates introductions between agents. Any commission split agreed upon through the platform constitutes a binding agreement between the two agents. PropLoop is not a party to commission agreements and does not collect any percentage of transaction fees.

The RERA Form I generated by PropLoop is provided as a convenience document. Agents are advised to have agreements reviewed by a qualified legal professional for full enforceability.

6. Subscriptions and Payments

PropLoop operates on a subscription model. Subscription fees are charged monthly and are non-refundable except where required by UAE consumer protection law. Free tier access is provided at PropLoop's discretion and may be modified or withdrawn at any time.

All prices are in UAE Dirhams (AED) and include applicable taxes.

7. Reputation System

The rating and review system is provided to help agents make informed decisions. Reviews must be honest and based on genuine interactions. PropLoop reserves the right to remove reviews that are fraudulent, abusive, or in violation of these Terms.

8. Intellectual Property

All platform content, design, code, and branding are the exclusive property of PropLoop. Users may not reproduce, distribute, or create derivative works without written consent.

9. Limitation of Liability

PropLoop provides the platform "as is" without warranties of any kind. PropLoop is not liable for any direct, indirect, or consequential damages arising from use of the platform, failed transactions, or actions of other users.

10. Termination

PropLoop reserves the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or damages the reputation of the platform or its community.

11. Governing Law

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any disputes shall be referred to the competent courts of Dubai.

12. Changes to Terms

PropLoop may update these Terms at any time. Continued use of the platform after changes constitutes acceptance of the updated Terms. Users will be notified of material changes by email.

PropLoop is committed to protecting your personal data in accordance with the UAE Personal Data Protection Law (PDPL, Federal Decree-Law No. 45 of 2021) and applicable Dubai regulations.

1. Data Controller

PropLoop.ae, operated under Meydan Free Zone, Dubai, UAE. Contact: support@proploop.ae

2. Data We Collect

2.1 Registration data

Full name, email address, phone number
RERA license number and status
Agency name and trade license number
Password (encrypted, never stored in plain text)

2.2 Activity data

Mandates and buyer briefs you post
Matches initiated and received
Messages exchanged through the platform
Deals closed and reviews submitted

2.3 Technical data

IP address and device information
Usage logs and session data

3. How We Use Your Data

To verify your RERA license and agency credentials
To provide and improve platform features
To send transactional emails (registration, verification, match notifications)
To display your public profile to other verified agents
To calculate and display your reputation score and badges
To generate RERA Form I co-brokerage agreements
To comply with legal obligations under UAE law

4. Data Sharing

PropLoop does not sell your personal data. We share data only with:

Other platform users: your name, agency, RERA number, rating and badge are visible to verified agents on the platform.
Supabase: our database and authentication provider (hosted in EU West / Ireland, GDPR-compliant).
Resend: our email delivery provider, used only for transactional emails.
Dubai Land Department: RERA numbers may be verified against the DLD registry.

5. Data Retention

We retain your personal data for as long as your account is active. Upon account deletion, your personal data is removed within 30 days, except where retention is required by UAE law (e.g. financial records for 5 years).

6. Your Rights

Under the UAE PDPL, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to processing of your data for marketing purposes
Data portability upon request

To exercise these rights, contact us at support@proploop.ae.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, Row Level Security on all database tables, and secure authentication via Supabase Auth. However, no system is completely secure and we cannot guarantee absolute security.

8. Cookies

PropLoop uses only essential cookies required for authentication and session management. We do not use advertising or tracking cookies.

9. International Transfers

Your data is stored on Supabase servers in EU West (Ireland). This transfer is covered by appropriate safeguards in accordance with UAE PDPL requirements.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email. Continued use of the platform constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or to exercise your rights:
Email: support@proploop.ae
PropLoop.ae — Meydan Free Zone, Dubai, UAE

✅ You have accepted the Terms of Service and Privacy Policy.