1. About PropLoop

PropLoop.ae ("PropLoop", "the Platform", "we") is a business-to-business (B2B) marketplace based in Dubai, UAE. PropLoop connects licensed real estate agents in Dubai to facilitate co-brokerage transactions on the secondary property market.

PropLoop is not a real estate agency, does not represent buyers or sellers, and does not participate in or earn commissions from property transactions.

2. Eligibility

2.1 RERA-licensed agents

To access full platform features, you must hold a valid Real Estate Regulatory Agency (RERA) license issued by the Dubai Land Department (DLD). You must provide your accurate RERA number upon registration.

2.2 Non-RERA agents

Agents without a RERA license may register under a verified agency account with browse-only access. They may view listings and mandates but may not post mandates, initiate matches, or engage in transactions until a valid RERA license is obtained.

2.3 Agencies

Real estate agencies must provide a valid Dubai trade license number upon registration. PropLoop reserves the right to verify trade license authenticity with the Dubai Department of Economic Development (DED).

3. User Obligations

• You must provide accurate, truthful information at registration and keep your profile up to date.
• You must not post false, misleading, or fraudulent mandates or listings.
• You must not use the platform to solicit clients directly or bypass commission agreements.
• You must not share your login credentials with third parties.
• You must comply with all RERA regulations, DLD guidelines, and applicable UAE laws.
• You must not use automated tools, bots, or scripts to access the platform.

4. Objectionable Content and Conduct

PropLoop has zero tolerance for objectionable content and abusive behaviour. The following are prohibited anywhere on the platform, including mandates, listings, photographs, messages and profile information:

• Content that is defamatory, harassing, threatening, hateful, obscene, or discriminatory on any ground.
• Content that infringes the rights of others, including the unauthorised use of photographs or property details belonging to another agent.
• Fraudulent, deliberately misleading, or duplicate listings.
• Spam, unsolicited advertising, and any attempt to recruit agents away from the platform.
• Impersonation of another agent, agency, or developer.

Every listing, message and agent profile can be reported from within the app. Reports are sent directly to our moderation team.

We review every report within 24 hours. Content found to breach these terms is removed, and the agent responsible may have their account suspended or terminated without notice and without refund of any subscription fee.

Agents may also block another agent at any time from the conversation screen. Blocking hides both agents’ listings from each other, prevents any new connection between them, and closes the existing conversation. Blocking can be undone at any time from the Profile tab.

To report content or an agent outside the app, write to support@proploop.ae.

5. Mandates and Listings

All mandates posted on PropLoop must be genuine, active, and within the agent's authorization. By posting a mandate, you confirm that you have the legal right to represent the property or buyer described.

PropLoop does not verify the accuracy of individual mandates and holds no liability for the content of listings. Agents are solely responsible for the accuracy of information they publish.

6. Co-Brokerage and Commission

PropLoop facilitates introductions between agents. Any commission split agreed upon through the platform constitutes a binding agreement between the two agents. PropLoop is not a party to commission agreements and does not collect any percentage of transaction fees.

The RERA Form A2A generated by PropLoop is provided as a convenience document. Agents are advised to have agreements reviewed by a qualified legal professional for full enforceability.

7. Subscriptions and Payments

PropLoop operates on a subscription model. Subscription fees are charged monthly and are non-refundable except where required by UAE consumer protection law. Free tier access is provided at PropLoop's discretion and may be modified or withdrawn at any time.

All prices are in UAE Dirhams (AED) and include applicable taxes.

8. Reputation System

The rating and review system is provided to help agents make informed decisions. Reviews must be honest and based on genuine interactions. PropLoop reserves the right to remove reviews that are fraudulent, abusive, or in violation of these Terms.

9. Intellectual Property

All platform content, design, code, and branding are the exclusive property of PropLoop. Users may not reproduce, distribute, or create derivative works without written consent.

10. Limitation of Liability

PropLoop provides the platform "as is" without warranties of any kind. PropLoop is not liable for any direct, indirect, or consequential damages arising from use of the platform, failed transactions, or actions of other users.

11. Termination

PropLoop reserves the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or damages the reputation of the platform or its community.

12. Governing Law

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any disputes shall be referred to the competent courts of Dubai.

13. Changes to Terms

PropLoop may update these Terms at any time. Continued use of the platform after changes constitutes acceptance of the updated Terms. Users will be notified of material changes by email.